Craft Your End-to-End Customer Journey on WhatsApp
Say “Hello” to your customers on their favorite chat app.
Create conversational experiences that bring measurable business results when you use WhatsApp with our leading cloud solutions.
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Turn WhatsApp chats into business results
Learn from leading global brands that have enhanced their marketing, sales, and support with EJS Webserve as their WhatsApp Business Solution Provider.
Marketing
Sales
Support
Get high quality leads
Brands experienced 42% more qualified leads after running a campaign of ads that click through to WhatsApp.
Set up a virtual assistant
Brands saw a 138% increase in leads generated through a WhatsApp chatbot built with EJS Webserve Answers.
Get 360 customers' view
Brands launched an engagement campaign on WhatsApp using EJS WebServe Moments, collecting all customer demographic and behavioural insights and storing them in People’s customer data platform.
Increase conversion rates
Brands optimized its driver registration journey with a WhatsApp chatbot and experienced a 40% rise in conversion rates.
Reduce operational costs
Brands reduced contact center costs by 10-fold and increased NPS by 19% after using WhatsApp as a customer support channel.
Deliver a unified experience
Brands built an end-to-end customer journey on WhatsApp with promotional offers alongside chatbot and agent support using EJS Webserve Moments and Conversations
Right Plan for Your Business
50,000 SMS
Plan1 Lakh. SMS
Plan5 Lakh. SMS
Plan50 Lakh. SMS
Plan1 Crore SMS
PlanConnect on your customers’ favorite channel
Branded Sender
Get your verified sender name and set up your Business Profile with your logo and brand elements.
Rich Media
Engage customers with different types of media including images, videos, location sharing, buttons, and more.
Multiple Entry Points
Use QR codes, buttons, and ads that click through to WhatsApp to start chatting with your customers.
Send the right message at the right time
Customer engagement
Create, schedule, and orchestrate timely notifications with EJS Webserve Moments.
Chatbot automation
Deploy a smart virtual assistant that supports your customer service and sales teams with EJS Webserve Answers.
Cloud contact center
Enable your agents to access the information they need in one place with EJS Webserve Conversations.
Simplify processes for your experts
Drag-and-drop interface
Set up automated messages and campaigns without a line of code.
Reports and analytics
Reports and analytics:
Get real-time insights such as when your messages are seen, received, and delivered
Fast and easy onboarding
Become a data-driven, customer-centric organization with the help of our global experts.
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Meet customers where they are
Use multiple entry points or leverage your existing Facebook and Instagram profiles to set up ads that click through to WhatsApp.
Then set up a virtual assistant to answer customers’ frequently asked questions.
Solutions: EJS Webserve Answers, EJS Webserve Conversations
Boost sales with targeted promotional marketing campaigns.
Create automated marketing campaigns based on customer profiles to convert chats into carts.
Use product and multi-product messages to enable customers to place orders via chat.
Provide personalized support when you connect the channel to a cloud contact center.
Solutions: EJS Webserve Moments, EJS Webserve Answers, EJS Webserve Conversations
Deliver conversational customer experiences.
Send timely notifications to keep customers informed.
Offer 24/7 support chatbot support and enable instant transfers to an agent for more complex queries.
Solutions: EJS Webserve Moments, EJS Webserve Answers, EJS Webserve Conversations
Keep customers coming back for more.
Build individual profiles and audience segments based on behavior, demographics, interactions, and more.
Then re-engage inactive customers who are opted-in and make purchase recommendations, and reward loyal customers with timely reminders.
Solutions: EJS Webserve Moments
The all-in-one solution you’ve been looking for
Integrate WhatsApp Business Platform into your existing system via API or use it through our omnichannel cloud solutions: Moments, Answers, and Conversations. You can also collect, store, and activate your customer data with EJS Webserve People.
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Get In Touch