Discover EJS Webserve Advanced IVR System for Your Business
Interactive Voice Response (IVR) is an automated telephony system which response to human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.
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What is IVR?
IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.
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How does the IVR Number System Work?
- Customer reaches out on the business phone number provided by your website
- They hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcome
- Once the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.
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Features of IVR Service
24x7 Customer Support
Customers are offered 24×7 uninterrupted support through recorded messages and their queries are instantly resolved.
Live Panel
Agents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.
Multi-level IVR
Multiple levels in IVR can be created and configured separately with brilliantly-designed call flows.
Intelligent Call Routing
Call routing intelligently routes every caller to the right department & agent so that long call queues can be excluded.
Instant Notifications
Missing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.
Business Advantages of IVR Service
More lead generation
With the help of IVR, customer requirements can be easily prioritized thus ensuring more leads and customer satisfaction.
Automate customer care
Provides the customers with an option to self-serve which eliminates the need of agents to provide assistance to customer requests.
Reduce operational costs
IVR system replaces the customer service agents who answer the customer calls and direct them to respective agents, therefore reducing the operational costs of the organization.
Manage large call volumes
With the help of advanced multi-level IVR, peak hour call load can be handled by resolving the queries of multiple customers at the same time.
Transform your business communication with India's best Hosted IVR Service providers.
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