Discover EJS Webserve: Your Advanced IVR Service Provider for Business
Interactive Voice Response (IVR) is an automated telephony system that responds to human voice and keyboard inputs with pre-recorded voice messages, enhancing customer interactions and streamlining call management processes. IVR systems automatically handle incoming calls and, based on customer inputs, efficiently route calls to the most appropriate agent. As a leading IVR services provider in India, we specialize in delivering seamless IVR solutions tailored to your business needs, ensuring enhanced customer satisfaction and optimized call handling.
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What is IVR?
IVR, which stands for Interactive Voice Response, is a technology that lets callers interact with a computerized phone system using their voice or by pressing keys on the phone keypad. As a top IVR services provider in India, EJS Webserve offers advanced solutions to make your phone system more user-friendly and efficient for both you and your callers.
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.In simple terms, an IVR system uses recorded voices to ask people questions, and they answer by pressing numbers on their phone. As an IVR services provider in India, EJS Webserve helps businesses set up and use these systems to make phone calls easier for everyone.
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How does the IVR Number System Work?
- Customer reaches out on the business phone number provided by your website
- They hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcome
- Once the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.
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Features of IVR Service
24x7 Customer Support
Customers are offered 24×7 uninterrupted support through recorded messages and their queries are instantly resolved.
Live Panel
Agents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.
Multi-level IVR
Multiple levels in IVR can be created and configured separately with brilliantly-designed call flows.
Intelligent Call Routing
Call routing intelligently routes every caller to the right department & agent so that long call queues can be excluded.
Instant Notifications
Missing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.
Business Advantages of IVR Service
More lead generation
With the help of IVR, customer requirements can be easily prioritized thus ensuring more leads and customer satisfaction.
Automate customer care
Provides the customers with an option to self-serve which eliminates the need of agents to provide assistance to customer requests.
Reduce operational costs
IVR system replaces the customer service agents who answer the customer calls and direct them to respective agents, therefore reducing the operational costs of the organization.
Manage large call volumes
With the help of advanced multi-level IVR, peak hour call load can be handled by resolving the queries of multiple customers at the same time.
Transform your business communication with India's best Hosted IVR Service providers.
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